Professional

Grant Hansen — Solution Architect

20+Years Experience
5K+Clinical Handsets Deployed
1K+Clinicians Protected
10K+Wireless Endpoints Served
100sHours Analysing Clinical Problems

I design architecture for complex organisations. Not the diagram. The actual system: what connects, what responds, and who gets home safe.

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Why I'm Different

A nurse presses a duress button and nobody comes. That's not a technology problem. That's a conversation that never happened between the right people.

I sit in that room with the CFO, the clinical director, and the network engineer. The CFO is thinking liability. The clinical director wants to know whether their staff get home safe. The engineer wants to know what touches what. I find the problem in each of their languages and bring back one solution. That's the work before the work. A hospital's communications network is a clinical system. Most vendors have never thought about that.

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Technical Focus Areas

Routing isn't the problem. Understanding intent is.

AI Contact Centre

Webex CC IVR Design AI Routing Agent Assist CUCM UCCX

The gap between a nurse and the right information costs lives.

Healthcare Comms

Clinical Mobility Staff Duress Nurse Call RTLS Olinqua MobiCall

You can't build smart buildings on dumb networks.

Cisco Wireless & Spaces

Cisco Spaces Ekahau Wi-Fi Design AiRISTA Cisco Meraki SD-WAN
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AI in the Real World

In a hospital, information delay isn't an inconvenience. It's a clinical risk. I build systems that treat it that way.
Amplify

Get the right information to the right person before they have to ask for it.

Automate

Work that doesn't need a human shouldn't have one. Free up the people who do.

Augment

The person with AI assist does what used to need a specialist. Same person, higher ceiling.

Full experience and credentials on LinkedIn →

Projects

This is what it
looks like in practice.

The Work